Free returns & exchanges
Your new rug isn’t quite right? No worries. Start a free return or exchange below for Australian customers. New Zealand customers are responsible for the return label and the return shipping costs and reverse duties (if applicable), especially for change-of-mind returns.
Risk-free shopping. Just like it should be.
Embrace no worries living with a completely risk-free shopping experience with Double. Free shipping and free returns & exchanges on all Australian orders $140+!
Connect with us!
We love hearing from you! Questions, queries or feedback, here’s how to contact us:
Live Chat
Our team is available and happy to help during the following times:
Monday-Thursday: 7 AM to 4 PM AEST
Friday: 9 AM to 5 PM AEST
Saturday-Sunday: 10 AM to 3 PM AEST
Email Us
Prefer to email? Easy. Get in touch below.
FAQs
For quick answers to your most common needs.
Meet Ivee
Your customer experience specialist
Ivee is here to support your Double experience! Feel free to ask her any questions you may have.